Common Challenges When a Property Does Not Meet Estate Agency Standards

 

When a rental property is returned in a condition that does not meet the managing agent’s cleaning requirements, tenants may face several issues during the handover process.

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1. Deposit deductions

The most common challenge is partial or full deposit deductions to cover professional cleaning arranged by the landlord or agent.

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2. Re-cleaning requests

Tenants may be asked to arrange additional cleaning at short notice, often under time pressure before keys are returned.

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3. Delays in deposit release

If the condition of the property is disputed, the return of the deposit may be delayed while the issue is reviewed.

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4. Disagreements over standards

Cleaning expectations can differ between tenants and agents. What appears “clean” may not meet an agency’s required professional handover standard, leading to disputes.

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5. Additional charges

Agents may instruct third-party cleaners, resulting in higher costs than if the clean does not meet their requirements